When a Gas meter is shut off, a yellow hang tag called a “Gas Service Shut-Off Notice” is either placed on the meter or left with the customer. Once shut off, the service will not be restored until the meter is changed. Most often the meter change occurs the next day if the customer contacts PSE&G in a timely manner. If gas meters are changed during the day without the customer present, the service will be left off for safety reasons. Once the customer calls PSE&G, an appointment for service restoration will be scheduled. If electric meters are changed during the day without the customer present, the service will remain on. If service is shut off during the day either at the meter or at the curb without the customer present, a letter will be left at the front door of the property advising the customer of the situation.
You will be contacted in advance to confirm the apointment time you requested for your meter replacement via meter replacement appointment request form. Please check your mailbox as we will confirm your appointment by email. If you need to rearrange your appointment please let us know by calling 1800 427 737.
A Gas Networks Ireland representative will come to your property at the appointed time to remove your existing meter and replace it with the new meter. Our staff carry photo ID badges identifying them as working on behalf of Gas Networks Ireland.
While we are replacing your existing meter we will need to turn off your gas supply temporarily. Before your gas can be restored, your appliances must pass a safety check. Therefore it is essential that there is someone at the premises to allow us access to your property.
Once we have access to the property we will recommission your gas service and ensure that your natural gas appliances are operating in a safe manner.
We will also be carrying out a safety inspection (I.S. 813 Annex E). This is an extra service we are providing free of charge to our customers to ensure that the internal pipe work and natural gas appliances are operating in a safe manner. The work takes no longer than 45 minutes to complete. However, if there are any unexpected complications it may take longer. Every effort will be made to ensure that this interruption is kept to a minimum.