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Purchasing medical equipment for your hospital, lab or clinic can be a daunting task. We know! Most people will only look at brand name equipment and think they must be the best without doing any sort of research. Since healthcare depends on giving accurate diagnostics & services, doing your research is imperative when it comes to purchasing any medical devices. Below are several factors to consider before purchasing any healthcare devices. If you have any questions in regards to purchasing, contact a local biomedical solutions provider for quality unbiased advise.
With so many manufacturers in the healthcare industry, it’s hard to distinguish between genuine and fake products especially with most sales being done online. Therefore, doing your research and narrowing down potential manufacturers is essential before making any purchases. Networking with others who are well versed in healthcare equipment or contacting a biomedical service provider will give you the knowledge you need to know about manufacturers and their equipment. Press your industry network on the variety of medical equipment manufacturers supply; post sales service, technical knowledge and satisfaction of previous customers.
A good supplier will have a wide variety of products they sell in a very targeted market. Having a wide variety product inventory allows you the customer the flexibility to analyze equipment, technical expertise, functionality, testing and reviews. You can assess a supplier’s product inventory by checking their website or brochures.
Quality is key in the medical world, especially when your business model depends on it for success and accuracy. ISO certification and warranties determine the ultimate quality of a product. ISO certification is performed by external certification bodies, which are not the company or the manufacturer, and provide independent confirmation of competence. Independent biomedical technicians can often attest to the quality of the equipment or the manufacturer as they provide service to all medical equipment making their opinion unbiased, as they are not profiting off any manufacturers.
Regardless of the quality of the medical equipment, there is always a good probability that a problem will occur within the first 30-90 days. Ranging from a simple adjustment to a major component replacement, the support you receive after purchase and installation will affect your purchase satisfaction. Always get the warranty in writing and fill out and send in any warranty cards that come from the supplier or manufacturer. Response times, clinical support and emergency numbers to call are the best way to ensure smooth operations.
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Request ServiceTechnical knowledge is one aspect you cannot overlook when purchasing any type of medical equipment. OEM service training is available to third party or in-house biomeds directly from the manufacturers. If the supplier service technicians cannot provide you with the proper OEM training certificates, how can you be assured that the equipment your purchasing can be correctly fixed in a timely manner? The quality of your equipment directly depends on the knowledge of the medical equipment repair and maintenance technicians. Proper technical expertise leads to having a productive and profitable hospital or clinic with little to no downtime.
Quality should be your number one priority when it comes to purchasing any medical equipment. But is quality medical equipment really that quality if you have no idea how it functions and everyone says it’s extremely hard to use? Knowing and understanding the equipments functionality should be quite easy for the most part and if it’s not then make sure you request training and a manual for future use. I would advise anyone looking into buying any equipment to look over the user manual to make sure the equipment performs to your satisfaction and is understandable.
The best suppliers or manufacturers are the ones who pride themselves in customer satisfaction. Customer satisfaction is achieved by the equipment and services meeting the demands and budget of the client. A supplier who is committed to customer satisfaction will even go so far as to recommend banks who deal directly with asset financing so you can be assured your facility is getting the best equipment possible.
Past customers are generally quite eager to post reviews about their experiences, whether positive or negative, with a supplier or manufacturer. Take a moment to research the reviews for the company you are considering doing business with. Great customer service generally leads to positive reviews
Whether you’re a physician or run a hospital, reliable medical equipment is a must for every medical facility. You need to be able to provide your patients with the best care possible, and you can only do this if you and your staff have the necessary tools and equipment to do so.
It’s important to know why quality medical equipment matters and why you should do serious research before settling with a vendor. Advancing technology has made it possible to decrease the time it takes to perform necessary tests, pinpoint a diagnosis, and treat and prevent future illnesses and injuries.
You can only achieve these things when you invest in the right equipment, which is something that many can easily overlook. Proper medical equipment has multiple determining factors, some of which include the following:
The vendor’s reputation: It’s essential to ensure that the company you’re purchasing your medical equipment from is reliable and regularly tests their products with positive long-term results.
Inventory: Ensure that the company from which you’re buying your equipment has ample inventory in case you need a replacement or restocks.
Maintenance and servicing: It’s important to know whether or not the company from which you’re purchasing has the ability to service your equipment in case of a malfunction or defect. If not, do they have a reliable partner to whom they can refer you?
Technical expertise: Ensure that the vendor has an experienced staff that can answer any questions you may have regarding their products. An established provider should have the technical knowledge to help you determine which equipment works best for your needs if you need help deciding.
Cost of the vendor: Are you getting the best deal on your equipment? Ensure that the company you’re buying from offers a good product at a fair price.
When shopping for medical equipment, ask yourself what value it will bring your patients. Try to invest in equipment that will help your patients better understand their health and address any concerns, and stay away from products you’ll most likely never use or that aren’t relevant to your practice.
If you really want to buy a new product you didn’t initially use, make sure you know what services that product is best for and prepare to start offering them.
Sometimes, you can get so caught up on the big things that you may forget to buy essentials like wound care and orthopedic products. Make sure that you constantly ask your staff if you need to order the basics to keep your practice running smoothly in all departments.
New and high-end equipment brings innovative uses to the table. If you’re in the market for new equipment and opt for some more advanced technologies, make sure that you speak with your vendor about the product’s capabilities. Too often, medical practitioners will shell out for these high-end products only to use them the same way they would use a more simple product.
Check out any manuals that may have come with your new equipment to understand what it can do for you and your patients.
You may be tempted to purchase secondhand equipment to save on costs when it comes to medical technologies. However, the benefits of new medical equipment are crucial to providing your patients with the best possible care. Not only does new equipment boost patient confidence and satisfaction, but it ensures quality and precise diagnoses.
Here are more benefits that come with new medical equipment.
New medical equipment modernizes your practice.
New medical equipment comes with manufacturer’s warranties and an original owner’s manual, which is crucial for high-tech equipment.
Many new equipment purchases come with training and services to help you understand the systems.
Tip: make sure that all new equipment has spare parts and supplies available for purchase in case something goes wrong or malfunctions.
The ability to make convenient purchases is another aspect you should consider when choosing medical equipment. Some vendors utilize an online-only ordering system, which eliminates the need to drive to a physical location and allows you to compare products in the comfort of your own office.
Convenient purchasing is great if your practice is busy and needs that flexibility. You should make sure that the supplier you decide to do business with offers shipment tracking information and that they accept your form of payment.
Another important tip is to consider a vendor’s after-sales service. Whether you’re inquiring about delivery times or you need help troubleshooting issues on your new equipment, you should be able to rely on your vendor and their support team to assist with after-sale concerns.
When you’re ready to invest in new medical equipment for your practice, don’t overlook previous customer reviews. It’s important to see what others have experienced when using the products you’re considering. Not only do reviews help you avoid shoddy products, but you’ll also be able to look at how others have used them in the past and determine whether they’ll be beneficial to your needs.
Reviews are an invaluable source of information, so make sure to take full advantage of them before settling on a vendor and their products.
If you’re looking for a reliable medical equipment supplier for your practice, give Allied USA a call. We offer anything from clinical laboratory equipment to respiratory and housekeeping supplies for medical businesses, small and large.
Get in touch with us today and see how your medical practice can benefit from high-quality medical equipment and supplies.
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