We know it can be difficult choosing a new phone system. Hours of trawling the internet. What is CTI? What’s a CRM? What do I integrate? Are there benefits of an integrated phone system? (The answer to that last one is yes by the way….)
Our CRM and integrations guide is a great tool to learn a little bit more about CRMs, integrations and the power an integration has to supercharge your existing CRM. Now, I can here you asking “but how will it help me?!”
That’s where we come in. Hello, we’re CloudCall!
To help you make the right decision, we’re letting you in on a little secret of ours…
Below, we’ve listed the 5 top benefits of an integrated phone system, especially for you.
It’s time to see what an integrated phone system can do for your business in 2022. You’re welcome.
Save some time
Call directly from your CRM. Features like Click to Call save you time on every call you make by not manually inputting numbers.
Use the tools you have
A phone system integration works with your existing CRM, so you won’t need to learn a new system.
Save all data in one place
Store all of your call notes, recordings, SMS and any other communications all in one place, your CRM.
Never miss a call
Mobile apps allow you to stay connected if you are away from your computer, handy if you are working remotely.
Greater customer experience
With everything stored in one place, communication with your customers is seamless, accessing any info, at any time.
If you’re still unsure about whether an integrated phone system is right for you and your business, why not book a demo? We don’t bite!
Call Recordings – Displays all recorded calls from a specific time period. It gives you access to listen to and download call recordings. You can filter this by agent or search by number to find a specific call recording.
Calls Overview – Presents a graph of call durations in particular period and the total number of incoming, outgoing and forwarded calls. Can be displayed in a graph or table and the time frame is customisable.
CDRs Reports – Displays all calls made and associated call charges. This allows you to see all of your call charges, or the cost of any particular call, essentially this is a fully itemised call list.
Contact Reports – Overview of all calls made to your specified contacts during a particular time frame. This is useful for searching for all calls made to a particular person.
Call Categories Reports – Overview of categorized calls within a certain time period. This is handy if you want to check which category is used the most\least, what calls have been categorized etc. (Please note: This is not currently available to our Australian customers)
Non-Connected Calls Reports – Shows you all calls made or received that were not answered, filterable by time frame, account and contact.
Staff Reports – Displays a summary table of all of your accounts call activity with various customisable in various ways, with different graphical charts and export options.
Scheduled Reports – Allows you to schedule any of the above reports to be sent to a specified email address in CSV format.
Dashboards – The real-time dashboard gives you a broad visual overview of your call and user activity. This is great for overviewing your daily call statistics and/or running on viewable monitors around your office(s).